SHIPPING POLICIES

Orders take 24-48 hours to process (Monday – Friday), and between 7-10 working days to deliver. 

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business days and should be considered when calculating shipping times.

Sometimes an unexpected delay is caused due to thorough inspection, out of stock issues, especially during high-volume periods.

In case of any questions or unexpected delay, you can always contact our customer service.

If you don’t receive the parcel within this period, please contact us at service@pointail.com

Note for Taxes 

For all of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax).